The best in VoIP Cloud Communications

• Free calling US, Canada, Puerto Rico
• HD quality voice
• Voicemail to email
  
• Voicemail transcription*
• Mobile & desktop apps
• Call recording
• Call history
• Visual voicemail
• Auto-attendant
• Hunt groups
  
• Call waiting, transfer, hold
• Caller ID
  
• Extension to extension dialing
  
• Call pickup
• Call park / park pickup
• 3-Way calling
• Music on-hold
• Paging
• Intercom
• Busy lamp field (BLF)
• Do not disturb
• Analog or web fax compatibility
  
• and more
  

• Greets callers and then directs them to the right person, department, or information - 24 hours/day or by custom schedule
  
• Multiple and branched menus for business hours/after hours/weekends
• Holiday menus to accommodate recurring special events as well as one-time events
• Dial by name/extension
• Ability to ring multiple phones (in order or all at the same time)
• Send voicemails to email

• Seamless document sharing and fax transmission directly from a browser
• Allows senders to simply dial the web fax number from their fax machine, as they normally would
• Helps ensure faxes get through with never-busy service
• Allows you to view and manage faxes from anywhere, anytime
• Provides PDF of incoming faxes via email enables you to send faxes through an easy-to-use PC application
  

When using the Univerge Blue Connect desktop app, receptionists and administrative assistants now have access to a specialized view of the availability of everyone in their organization, perform blind transfers, warm transfers, and transfers to voicemail.

• With Univerge Blue Connect, you will never have to sacrifice quality for cost. NEC has programs and processes in place to help assure high-quality calling.
• When unforeseen emergencies strike (power outage, severe weather, theft, etc.), Univerge Blue Connect can help your business and employees maintain continuity by allowing employees to forward calls to their mobile devices or to an off-site location. This gives you access to your business phone number that everyone knows to reach you on, anywhere at any time.
• The key to surviving downtime is to maintain a working communications system and regular operations. If your phones are up, you can still contact customers and preserve vital relationships while your business works towards getting back up and running.

Spam Caller Protection is a free service for Univerge Blue Connect customers. It detects calls from aggressive telemarketers and fraudsters and allows administrators to decide how to route these calls. Depending on your organization’s preferences, you can tag these calls in the Caller ID screen, send them to voicemail, or completely block them. This protection extends to every device, including the desktop and mobile apps.

Confidential conversations and shared proprietary presentations remain safe as Univerge Blue collaborative cloud solutions operate on highly secure cloud platforms backed by AES industry-standard encryption.