Premise PBX policies

We accept the following forms of payment:

NC residents must provide Tax Exempt Certificate or pay current state sales tax to their final order price.

Paying by check:
All Checks must clear our bank before equipment is shipped.

Mail Payments to:
My Tel Pros
737 Trebor Dr.
Garner, NC 2759

Shipping policy

Orders ship on the day of purchase (on orders placed before 4:30PM EST) or within 24 hours, Monday through Friday, after payment is received and cleared.
Shipping upgrades are available for additional fees.
We ship to the following locations: Continental USA, Alaska, Hawaii, and Canada.
For shipping rates to Alaska, Hawaii, and Canada, please call (984) 201-2000.

30-Day advance replacement on defective parts from your purchase date.
Your credit card will be charged for all replacement parts not returned within 30-days, no exceptions.
Free UPS ground shipping to you unless you've paid for upgraded shipping at time of purchase (applies to Continental USA only)
Free UPS ground return shipping (return UPS tag label will be in with the new replacement part) (applies to Continental USA only)
Customer is responsible for any shipping upgrade costs over policy described above
All claims for any shipping damage is the customer's responsibility
Cordless phones Advance Replacement includes only out-of-box failure on their batteries

Our 100% Satisfaction Guarantee Return Policy Covers you for 14-days from your purchase.
If you're unhappy with your new Phone System, our service, or for any reason, we will take it back, no questions asked.
All we ask is that all products are returned in new condition, in the original packaging, boxes, with all literature, manuals, CD's, hardware, mounting brackets, cables, and accessories.
All returns Not as Described Above will be assessed and return fees will be determined on the condition of damage or for missing parts (Minimum 15% Restock Fee).
Customer is responsible for all shipping and ship costs.
Shipping insurance must be purchased to cover the invoice value.
All claims for any shipping damage is the customers responsibility.
All license purchases are final, and are non-refundable.

Cordless batteries are not covered under warranty.
No returns of any kind after 3-days.
Advanced replacement is for 30 days only
My Tel Pros & NEC will only accept returns on one (1) opened cordless phone per invoice, and no returns of any unopened cordless phone after 30-days.
If you purchase more than one (1) cordless phone on a single invoice, we advise that you open and try only one (1) phone to make sure it works to your requirements and environment.