Support you can
A+ technicians
A+ technicians
We take pride in delivering the highest quality support to our thousands of customers and reseller agents.
We're NEC experts
We've been supporting NEC for 20+ years, and our technicians have over 100 combined years of NEC experience.
USA-based
USA-based
Our technicians are based out of our North Carolina headquarters.
Hands-on support
Free support with every phone system
Our phone systems include free tech support, to get you up and running and reduce downtime.
Premise PBX
Includes free 60-days of our basic support plan, so you can install with confidence.
(see below for plan details)
Cloud PBX
Enjoy total peace of mind with free tech support for the life of the account.
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Premise PBX support plans
Billed in affordable pay-as-you-go 15-minute increments.
Please call for pricing.
Basic support plan
Basic support plan covers most phone system applications, programming, and troubleshooting
60-Day basic support plan is included FREE with our premise PBX phone systems!
Includes remote programming & phone support
What's included?
- PCPro/WebPro support
- Digital & analog phone programming
- Voicemail, auto-attendant setup, on-hold messaging
- CO lines, T1/PRI (NI2)
- General troubleshooting
- My Tel Pros SIP Trunks
- VoIP phones (on local LAN network)
- Voicemail to email
- Remote programming & live/phone support
Advanced support plan
Advanced support plan covers more extensive networking and license applications
What's included?
- Everything from basic support plan
- SIP trunks from carriers other than My Tel Pros
- T1/PRI (non NI2)
- Remote VoIP phones, ML440, AP20 Access Points
- Call logging or line recording applications
License support
- SL-NET, InControl, ACD, Contact Center, InUC, Desktop Suite, Call Analyst, U-Mobility, 3rd Party CTI, 3rd Party SIP Station, Hotel PMS Integration
Programming/troubleshooting
- Programming via a phone handset
- Troubleshooting networks and network/ISP equipment for voicemail to email applications
- Configuring or troubleshooting any customer networks or network/ISP equipment
Didn't buy it from us? That's OK!
PAYGo® (pay-as-you-go) support is always available, whether you purchase from us or not.
What our customers are saying
We love helping our customers and reseller agents!
Excellent service.
I'm happy to be doing business with your company!
SIP Trunk Customer
I've been a partner of My Tel Pros for years and I've never been disappointed with their service or support. Keep up the good work - you're the best!
Reseller Agent
Your team always has the answer.
Can't say enough good things!
Hosted PBX Customer
World class service! Thank you!
SIP Trunk Customer
I always appreciate how helpful everyone is there.
I won't even consider using another distributor.
Many thanks My Tel Pros!!
Reseller Agent
Exceptional service and response time!
Hosted PBX Customer
I received a call back right away and received courteous and professional assistance. I have been impressed with your service and your team.
Hosted PBX Customer
Your service has been invaluable to us over the past year and you folks are a pleasure to work with.
Hosted PBX customer
I know that if I call My Tel Pros with a question,
I will get the help I need.
Reseller Agent
Your team was very helpful and thorough. I requested information about my account and got an immediate response and good follow-up.
SIP Trunk Customer
I received a call back right away and received courteous and professional assistance. I have been impressed with your service and your team.
Hosted PBX Customer
I have been impressed from day one of using your tech support. Probably the best support I have ever experienced.
Reseller Agent
Built on firsthand experience
We're not another sales company –we're built on firsthand telephony experience!
We're SLNet experts
Help is just a phone call away
Schedule a tech support appointment today.
