Take the office with you

VOICE, CHAT & MOBILE APPS

Univerge Blue Connect makes it simple to keep in touch with coworkers and customers, while reducing costs and boosting productivity.

More than just phone calls

Univerge Blue Connect is a total communication solution, bringing together enterprise-level phone system features with mobility apps, team chat, and collaboration tools.

UNIVERGE BLUE CONNECT IS...

Full-featured phone system

Plug into the cloud and gain access to high-definition audio with 100+ advanced phone system features.

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Mobile & desktop apps

Transform your mobile phone or computer into an essential collaboration tool for on-the-go productivity.

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Team chat

Quickly chat with colleagues, making teamwork and communication stress-free and easier than ever.

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Take your business communications
to the next level

Univerge Blue Connect empowers small-to-medium businesses with the same phone system features of a large enterprise.

100+ phone system features

Free calling US, Canada, Puerto Rico
HD quality voice
Voicemail to email
Voicemail transcription*
Mobile & desktop apps
Call recording
Call history
Visual voicemail
Auto-attendant
Hunt groups
Call waiting, transfer, hold
Caller ID
Extension to extension dialing
Call pickup
Call park / park pickup
3-Way calling
Music on-hold
Paging
Intercom
Busy lamp field (BLF)
Do not disturb
Analog or web fax compatibility
and more

*Voicemail transcription requires Connect PRO or PRO PLUS plan.
See plan comparisons for full details

Voicemail

With Univerge Blue Connect you no longer need to be beside your business phone in order to listen and access your business voicemails. Voicemail can be managed and accessed according to user needs. Listen and manage voicemails from the desktop phone, or through the mobile app. Transcribed voicemail messages can be sent via email, or viewed on the mobile app*. Additionally, users can receive or forward voicemail as a downloadable email attachment.

Check voicemail online
Message notification via email and SMS
Voicemail transcription*
Forward voicemail
Message waiting indication
Delete, skip, or save messages
Voicemail to email via a MP3 file
Auto-delete of voicemail after 90 days
Playback control when receiving messages
Change personal greeting and PIN

*Voicemail transcription requires Connect PRO or PRO PLUS plan.
See plan comparisons for full details

Auto-attendant

Greets callers and then directs them to the right person, department, or information - 24 hours/day or by custom schedule
Multiple and branched menus for business hours/after hours/weekends
Holiday menus to accommodate recurring special events as well as one-time events
Dial by name/extension
Ability to ring multiple phones (in order or all at the same time)
Send voicemails to email

Web fax

Free your organization from fax hardware and supply costs. Univerge Blue Connect provides virtual, paper-free fax coordination, allowing you to receive, manage, and send your faxes via the web. This provides a convenient and flexible alternative to traditional fax service by eliminating the need for extra phone lines and conventional fax machines.

Seamless document sharing and fax transmission directly from a browser
Allows senders to simply dial the web fax number from their fax machine, as they normally would
Helps ensure faxes get through with never-busy service
Allows you to view and manage faxes from anywhere, anytime
Provides PDF of incoming faxes via email enables you to send faxes through an easy-to-use PC application

Web fax included FREE with Connect PRO or PRO PLUS plan.
See plan comparisons for full details

Receptionist view

When using the Univerge Blue Connect desktop app, receptionists and administrative assistants now have access to a specialized view of the availability of everyone in their organization, perform blind transfers, warm transfers, and transfers to voicemail.

Quality and reliability

Quality & reliability

With Univerge Blue Connect, you will never have to sacrifice quality for cost. NEC has programs and processes in place to help assure high-quality calling.
When unforeseen emergencies strike (power outage, severe weather, theft, etc.), Univerge Blue Connect can help your business and employees maintain continuity by allowing employees to forward calls to their mobile devices or to an off-site location. This gives you access to your business phone number that everyone knows to reach you on, anywhere at any time.
The key to surviving downtime is to maintain a working communications system and regular operations. If your phones are up, you can still contact customers and preserve vital relationships while your business works towards getting back up and running.

Spam protection

Spam Caller Protection is a free service for Univerge Blue Connect customers. It detects calls from aggressive telemarketers and fraudsters and allows administrators to decide how to route these calls. Depending on your organization’s preferences, you can tag these calls in the Caller ID screen, send them to voicemail, or completely block them. This protection extends to every device, including the desktop and mobile apps.

Encryption

Confidential conversations and shared proprietary presentations remain safe as Univerge Blue collaborative cloud solutions operate on highly secure cloud platforms backed by AES industry-standard encryption.

77% of remote workers report greater productivity

2021 Remote Work Statistics:
The State of Remote Work, Quantum Workplace