3-Year Advance Replacement for Grandstream Expansion Gateway

This Grandstream 3-Year Advance Replacement Plan provides advance replacement protection for (1) Grandstream Expansion Gateway.

If the Expansion Gateway fails, we’ll replace the part(s) and ship it for free to you, overnight!

We completely remove the hassles of dealing with repair centers, warranty exchanges, and waiting for your item to be fixed and returned to you.

Features

• We ship you a brand new part for free.
• The new part will arrive in 1 business day.
• We pay the cost for you to ship us the faulty part.
• Your company is back in business the very next day!

Frequently Asked Questions

If the Grandstream comes with a 3-Year Warranty, why do I need an Advance Replacement Plan?

While it's true that the Grandstream comes with a great warranty, if your system was to fail due to a faulty piece of equipment, you would be responsible for shipping the defective part to Grandstream's repair center, where repairs generally take 5-6 weeks before it's ground shipped back to you. Meaning your phone system, and more importantly, your business, has been down for weeks. Our Advance Replacement gives you the peace of mind, that your phone system will be back up and operating within 24 business hours.

Can I cover multiple Expansion Gateways that are installed on the phone system?

Yes! You can add a 3-Year Advance Replacement Plan for each of your Expansion Gateways, as long as the plan is purchased on the same invoice as the Expansion Gateway itself.

How It Works

In the case that a critical component inside your Grandstream UCM6300 phone system should fail, and you've purchased a 3-Year Advance Replacement Plan, here's how we get you back up and running fast:

1. Call us to report a down phone system. Our technicians will determine if a replacement is needed.
2. Purchase a replacement for the defective part. (You'll be 100% refunded!)
3. We'll Overnight Ship your new part for free via UPS Next Day Air.
4. The phone installer onsite installs the new part to get the system (and your business) back up and running.
5. We include a pre-paid UPS shipping label, so you can ship us the defective Expansion Gateway for free.
6. As soon as we receive the defective Gateway, we'll issue you a 100% full refund for the replacement.
7. You end up paying $0.00 for the replacement Gateway.
   

What's Covered

• Grandstream 16-Port Analog Phone Gateway GXW4216
• Grandstream 24-Port Analog Phone Gateway GXW4224
• Grandstream 32-Port Analog Phone Gateway GXW4232
• Grandstream 48-Port Analog Phone Gateway GXW4248

CO Line Expansion Gateways

T1/PRI Expansion Gateways

Note

Plan does not cover any phones or PBX.