
NEC SL1100 ACD License 1100091
- Provides Automatic Call Distribution feature to uniformly distribute calls among agents
- Maximum of (36) trunks for ACD feature
Provides Automatic Call Distribution feature, which uniformly distributes calls among agents of a programmed ACD Group.
ACD Capacity
- (2) ACD Groups, each with a maximum of (16) Agents
- Maximum of (36) trunks for ACD feature
Requirements
Requires SL1100 System Software 1.5 or higher.
The ACD feature can provide Delay Announcements to callers in queue. This requires the VRS feature, which is provided by either of the InMail CompactFlash units.
Notes
Supervisor function is not provided.
License Scope
System-wide license