NEC SL2100 ACD License BE116752
Non-returnable
$136.00
- Provides Automatic Call Distribution feature to uniformly distribute calls among agents
- Agent Login/Logout
- Enhanced DSS operation
- Manual & automatic time modes
- Max (8) ACD groups per system
- Max (128) agents per group
SKU
SL2-BE116752 Model
SL2100 In-ACD Lic Warranty
N/A Choose Quantity
Product Details
Provides Automatic Call Distribution feature, which uniformly distributes calls among agents of a programmed ACD Group.
- Agent Login/Logout
- Agent Identity Code (AIC) – allows agents to log into any ACD group or multiple ACD groups
- Emergency call to ACD Supervisor
- Enhanced DSS operation
- Manual & Automatic Rest Modes
- Manual and Automatic Work Times
- Queue Status Display for ACD Supervisor
ACD Capacity
(8) ACD Groups - Each with a maximum of (128) Agents - Each with (1) ACD Supervisor
ACD Announcement Messages
The ACD feature can provide Delay Announcements to callers in queue.
It can also play "Queue Depth" announcements, which advise the caller how many calls are ahead of them in the queue.
These announcements use the VRS feature, which is built into the system software.
License Scope
System-wide license
